Patterson Moving LLC

Patterson Moving advertises that they are different than other moving companies through their integrity, low prices and reliability. Unfortunately, our experience using their services did NOT live up to these advertised standards.

EXPENSIVE. We were charged MORE than DOUBLE our quoted estimate. Our quoted estimate for the move was $1,380; the amount they billed us was $3,000. This amount was due upon completion of the move and they did not provide us with a itemized bill.

UNRELIABLE. The move took nearly twice as long for two reasons that are the fault of Patterson Movers. At the beginning of the move we requested that they load the larger, heavier items first so that we could move the smaller things ourselves if necessary. First, they employed a mover who was not physically capable of moving our belongings. He was slow and could not carry heavy objects. He avoided the heavy pieces and frequently stopped to rest. In fact, they pulled him from our job because he was not able to do the work. Second, the movers were inefficient, and the first group of movers lacked experience in packing the truck. The movers failed to load the truck using its height and instead placed much of our belongings side-by-side on the truck bed. This inefficiency left a lot of our large heavy items not loaded in the truck, which meant the movers had to make a second trip to move the remaining pieces.

To make it worse, when they were offloading our belongings, they were dragging, not lifting, our furniture. They broke our washing machine and some of our furniture. They also chipped the paint from the walls and trim of our newly painted home and dented a brand-new steel entry door. The manager/owner told us to use a magic eraser to fix the walls but this does not repair chipped paint, drywall, and trim.

LACKING INTEGRITY. A person representing himself as the manager (who, based on their Yelp profile, appears to also be the owner of Patterson Moving) did show up on our job. He said the “owner” has a close relationship with the insurance company and promised to have his insurance company pay to fix our washer. He said he would file the insurance claim for us but over a month later this promise has been unfulfilled. The manager also promised to reduce our price to compensate us for the damage to our furniture, yet he will not even provide us an itemized breakdown of our expenses to demonstrate if the price reduction was given.

Ultimately, the movers expected us to pay for their services before they left our house without evidence of an itemized bill for services. Before paying I asked for a bill for services and was told the manager would send something the next day after we paid. Their contract requires that you pay at the conclusion of their services and settle disputes later. As a result, we paid at the conclusion of their services, but they have been unwilling to settle disputes. We have called and emailed Patterson Moving many times with no response and still have never seen an itemized bill for services. It is unclear if they gave us a reduced price for damages or even how they calculated their fees (mileage, hours calculated, etc.). Beware of their claims and advertisements - we did not experience what was promised. Patterson Moving is an extremely unprofessional and unreliable moving company that is completely lacking in integrity.

Move size: 3 Bedroom Home Service cost: $3000

DO NOT USE THIS COMPANY

The first day – packing our house – they only worked a half day because they scheduled another job in the afternoon. The second day – moving us out of our house and into storage – they could not find enough movers so they cancelled the night before (thankfully our move was flexible). Came back and moved our stuff a few days later. The final day – moving our stuff from storage to the new house – was the real nightmare. They only sent two guys (knowing that last time it took four guys and they still had to call in an extra in the afternoon). The owner did not pick up his phone or return our calls all day. Thankfully I am in good enough health that I was able to help carry our furniture and boxes all day (8 am to 10pm). The two workers themselves were incredible and worked very hard to somehow get our move done in one day.

At 10 pm the owner of the company, who had failed to return our calls all day, was suddenly on the phone with his employee, instructing him to collect payment before leaving our home. I asked if I could speak to the owner directly. He told his employee he was unavailable to speak to me. He then threatened to take us to court if we did not pay immediately. I reminded him (through his employee) that our contract says we have seven days to pay. He relented, but not without saying that if he didn’t have a check in his hands in seven days he would put a lien on our house.

Between multiple scheduling failures, sending half a crew, complete lack of communication, and the totally unnecessary threat of litigation, this was the most unprofessional company I have ever dealt with. We went to the BBB to file a complaint, and found that they are lost their BBB accreditation by failing to renew their Virginia DMV license.

DO NOT USE THIS COMPANY.

Move size: 4+ Bedroom Home Service cost: $1500

I don’t like to leave bad reviews generally, but my recent experience left me with a very bad taste in my mouth. My move was delayed by a week initially because one of their employees was not entering information into their system. Two day-of-move cancellations followed, leaving me stranded for another 10 days. In the move, they damaged the plaster on my walls and then charged $500 more than the initial estimate. I can see some variation from the estimate, but this is excessive and suggests a company that is not run particularly well. Can’t recommend.

Move size: 3 Bedroom Home Service cost: $2000

Do not use this service. I was promised 3 full time movers. I got 2 and the owner showed up for part of it, but had to leave. Also late arrival. After lunch, I was told a 16 yr old boy was going to show up. They got one of their sons who was 11. It rained so they stopped for safety reasons, which is understood but had to call them to return after the rain stopped. By that time, it was about 6pm and the 2 guys that had been working all day were dragging. I was told they could return 2 days later if they called it a day. The morning they were scheduled, I get a call informing me that they had a 4 hour min charge regardless of how long it took. An hour and a half later, they had loaded, transported and unloaded. I got stuck for the 4 hours and at $200 an hour. This is poor customer service placed far behind the profit.

Move size: 2 Bedroom Home Service cost: $2400